Listed below are all the training courses we currently have arranged.
If you require more details or a full course programme for any of the sessions,
please do not hesitate to contact us.
We hope that you find the selection interesting. If however there are any particular topics that
you are interested in which are not listed, please contact us.
We keep all training requests on a database and endeavour to include them in forthcoming
training programmes.

NOVEMBER 2009

DATE	COURSE	VENUE
4th	WELFARE BENEFITS FOR OLDER PEOPLE	York
5th	TENANT EMPOWERMENT: Making The Step Change in Engaging With Residents	York
5th	GROUND 8 - MANDATORY GROUND FOR POSSESSION FOR RENT ARREARS	Wigan
10th	QUALITY ASSESSMENT FRAMEWORK REFRESH	Manchester
11th	WELFARE BENEFITS FOR OLDER PEOPLE	Manchester
11th	PERFORMANCE MANAGEMENT AND DELEGATION SKILLS	York
12th	MANAGING EMAILS EFFECTIVELY	Manchester
12th	GROUND 8 - MANDATORY GROUND FOR POSSESSION FOR RENT ARREARS	York
16th	SETTING RENTS AND GETTING SERVICE CHARGES RIGHT FOR RENTED HOUSING STOCK	York
17th	SETTING RENTS AND GETTING SERVICE CHARGES RIGHT FOR RENTED HOUSING STOCK	Wigan
17th	MANAGING EMAILS EFFECTIVELY	York
18th	PRESENTATION SKILLS: Delivering Your Message With Impact and Confidence	York
18th	SOCIAL HOUSING: Out Of The Box	Wigan
19th	PERFORMANCE MANAGEMENT AND DELEGATION SKILLS	Wigan
24th	QUALITY ASSESSMENT FRAMEWORK REFRESH	York
25th	TENANT EMPOWERMENT: Making The Step Change in Engaging With Residents	Manchester
25th	SOCIAL HOUSING: Out Of The Box	York
26th	PRESENTATION SKILLS: Delivering Your Message With Impact and Confidence	Wigan

DECEMBER 2009

DATE	COURSE	VENUE
1st	MAKING THE MOST OF HOUSING BENEFIT	Manchester
2nd	THE CHANGING STRUCTURE AND REGULATION OF SOCIAL HOUSING	York
3rd	MAKING THE MOST OF HOUSING BENEFIT	York
3rd	PERSONALISATION AND HOUSING	Wigan
4th	DISABILITY DISCRIMINATION AND HOUSING	York
8th	PERSONAL ORGANISATION AND TIME MANAGEMENT: How To Achieve More in Less Time With Less Stress!	York
9th	PERSONALISATION AND HOUSING	York
9th	DEALING WITH DIFFICULT and AGGRESSIVE CUSTOMERS	Manchester
10th	THE CHANGING STRUCTURE AND REGULATION OF SOCIAL HOUSING	Wigan
10th	DISABILITY DISCRIMINATION AND HOUSING	Manchester
14th	SECTION 20 CONSULTATION REQUIREMENTS UNDER THE LANDLORD & TENANT ACT	York
15th	SECTION 20 CONSULTATION REQUIREMENTS UNDER THE LANDLORD & TENANT ACT	Manchester
15th	DEALING WITH DIFFICULT and AGGRESSIVE CUSTOMERS	York
16th	PERSONAL ORGANISATION AND TIME MANAGEMENT: How To Achieve More in Less Time With Less Stress!	Manchester

JANUARY 2010

DATE	COURSE	VENUE
19th	NEGOTIATION SKILLS FOR INCOME MANAGEMENT STAFF	York
20th	DEALING WITH TENANT BANKRUPTCY: What Are The Implications For Housing Providers?	Manchester
20th	INTRODUCTION TO SOCIAL HOUSING	York
21st	BASIC HOMELESSNESS LAW AND PRACTICE	Wigan
25th	THE RIGHT TO ACQUIRE and RIGHT TO BUY: The Legal and Operational Framework	York
26th	THE RIGHT TO ACQUIRE and RIGHT TO BUY: The Legal and Operational Framework	Manchester
26th	DEALING WITH TENANT BANKRUPTCY: What Are The Implications For Housing Providers?	York
27th	NEGOTIATION SKILLS FOR INCOME MANAGEMENT STAFF	Wigan
28th	BASIC HOMELESSNESS LAW AND PRACTICE	York
29th	INTRODUCTION TO SOCIAL HOUSING	Manchester

FEBRUARY 2010

DATE	COURSE	VENUE
4th	RENT COLLECTION: ALTERNATIVES TO POSSESSION	York
4th	LAW AND BEST PRACTICE ON DISREPAIR	Wigan
8th	MANAGING LOW COST HOME OWNERSHIP	York
9th	MANAGING LOW COST HOME OWNERSHIP	Manchester
10th	RENT COLLECTION: ALTERNATIVES TO POSSESSION	Wigan
11th	UNDERSTANDING MENTAL HEALTH AND WORKING WITH CLIENTS WITH COMPLEX NEEDS	York
16th	LAW AND BEST PRACTICE ON DISREPAIR	York
16th	KLOE - VALUE FOR MONEY	Wigan
18th	SUPERVISORY SKILLS FOR TEAM LEADERS	York
23rd	UNDERSTANDING MENTAL HEALTH AND WORKING WITH CLIENTS WITH COMPLEX NEEDS	Manchester
24th	KLOE - VALUE FOR MONEY	York
25th	SUPERVISORY SKILLS FOR TEAM LEADERS	Manchester
25th	PROFESSIONAL BOUNDARIES FOR SHELTERED and SUPPORTED HOUSING WORKERS	York

MARCH 2010

DATE	COURSE	VENUE
3rd	PROFESSIONAL BOUNDARIES FOR SHELTERED and SUPPORTED HOUSING WORKERS	Manchester
9th	HOUSING OFFICER IN COURT ON RENT ARREARS POSSESSION CASES	Wigan
9th	SELLING AFFORDABLE HOMES	York
10th	WELFARE BENEFITS UPDATE and REVIEW	York
10th	CHILD PROTECTION: Legislation and Good Practice	Manchester
11th	WELFARE BENEFITS UPDATE and REVIEW	Wigan
16th	MANAGING DIFFICULT TO LET PROPERTIES AND VOIDS	Wigan
17th	INTRODUCTION TO HOUSING LAW and TENANCY MANAGEMENT	York
18th	SELLING AFFORDABLE HOMES	Manchester
22nd	UNDERSTANDING LEASES	York
23rd	UNDERSTANDING LEASES	Manchester
23rd	CHILD PROTECTION: Legislation and Good Practice	York
24th	INTRODUCTION TO HOUSING LAW and TENANCY MANAGEMENT	Wigan
25th	MANAGING DIFFICULT TO LET PROPERTIES AND VOIDS	York
30th	HOUSING OFFICER IN COURT ON RENT ARREARS POSSESSION CASES	York

Bookings can be made:
      by email:   Simply send an email to us at: lee@housingtraining.demon.co.uk with the course title,
                              participants names and job title on it and to whom the course confirmation, documentation
                              and invoice should be sent.
      by fax:        Fax your completed booking form on 01423 863289 to confirm your place.
      by post:      Mail your completed booking form to The Housing Training Company,
                              Knaresborough Technology Park, Manse Lane, Knaresborough HG5 8LF

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