TENANT and RESIDENT TRAINING

To enable effective participation and involvement of tenants and residents in the delivery and continuous improvement
of their housing services, Social Landlords require the involvement of tenants and residents groups to support their
development and activities.
We have put together a series of sessions to help facilitate knowledge and involvement to help your organisation ensure
that this process is effective. We can deliver training that will enable your tenants and residents groups to:

Appreciate the framework, processes and constraints involved in providing a housing service,
Examine how these services can be monitored and reviewed in an objective way,
Demonstrate how by building their knowledge, skills and confidence, they can
     effectively contribute to the future service development and improvement of the housing service

OUR APPROACH:
It is important, for all tenant and resident groups, that this training will:
Meet the specific needs of their group
Enable their involvement in shaping and improving housing services
Assist in developing future Tenant Involvement initiatives.

To achieve this, we will be pleased to meet with you so that, with the support of your landlord, you can set your own
training agenda and plan for the future group’s development.

FORMAT:
Training sessions usually last 3-4 hours, including a short break for refreshments. An option of a full-day session,
offering a more in-depth and practical approach, is also available. The exact format and timing of the session will be
determined by the group.
We are also able to deliver slightly shorter sessions that can be held on an evening and Saturday mornings.

STYLE:
Each session will involve a series of presentations, case studies, group work, role play if appropriate, and discussion to
highlight the key learning points.
Participation will be encouraged at all times and the discussions will be based on mutual trust and respect for individual
participants’ views and experiences.

A set of reference materials will be provided for each session, enabling participants to build a comprehensive manual for
future reference and use.

All participants will receive a certificate of attendance for any training of 3 hours+ duration for individuals to use as
future evidence of learning

Our facilitators are all experienced former/current housing professionals who have an understanding of the service requirements
of social landlords and the needs of tenants and residents. The facilitators will ensure that the selected training sessions bring
maximum relevance and effectiveness to the group, its individual members and to the landlord, supporting their training.
Trainers will also be sensitive to the needs of all the individual participants. Particular care will be given to ensure that those with
greater or lesser experience, skill or motivation, will have every opportunity to learn from each other and contribute to the
sessions in their own way and style.

OUR SERVICE INCLUDES:
 * Consultation to assist the selection of programmes and agree the details
 * Planning the sessions to the client’s specific needs, priorities and targets
 * Session arrangements, documentation and delivery
 * Provision of supportive  reference materials
 * Attendance Certificates
 * Evaluation and review
 * Assistance in planning future training

We will be pleased to discuss our fees which are always “market sensitive” and highly competitive.
Please note that we do not charge VAT and the agreed fees will be inclusive of all consultants’ costs and expenses.

Examples of some of the sessions we regularly provide are listed below.
We are continuously updating our list of sessions that we are able to offer.
However unique you think your request may be, we will be pleased to provide
you with a proposed outline and fee quotation.
 

Getting the Most Out Of Your Group and Working As A Team

Making Your Meetings More Productive

Planning, Setting Goals and Monitoring Our Progress

Resolving Conflict Within Groups

Effective Written Communications

Effective Communication and Interpersonal Skills

Negotiating Skills

Organising and Maintaining Support for Your Meetings

Personal Organisation and Time Management

Presenting Your Message Clearly and Effectively

Project Management Skills

Managing Budgets

Interviewing on Behalf of Your Group or Landlord

Equality & Diversity

How Do Committee's Work?

Preparation For Joining The Board

Chairing Skills

Involving The Community

Involving Minority Groups

Resident Involvement in Neighbourhood Management

Developing Accessible Documents and Information

Customer Care and What Happens When I Complain?

The Ladder of Involvement

Mystery Shopping and Reviewing Services

The Inspection Process - What Is It?

Going Green

Fundraising

Understanding Social Housing

Neighbourhood Management

Anti-Social Behaviour and The Respect Standard for Housing Management

Mediation Skills

Allocations and Lettings

Getting The Rent In

All About The Repairs & Maintenance Service

What Happens When a Repair is Reported?

Involving Tenants in The Repairs and Maintenance Service

Dealing With Empty Properties

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