IN-HOUSE TRAINING
A professional and Individual Approach to Meet
the Training and
Development Needs of YOUR ORGANISATION and its
PEOPLE
IN-HOUSE TRAINING
A professional and Individual Approach to Meet
the Training and
Development Needs of YOUR ORGANISATION and its
PEOPLE
Our In-house service allows us to work closely with our
clients to develop a specific
training programme, designed to
bring real benefits and results to your organisation.
The key advantages of this Individual, Tailor Made
Approach include:-
An agenda to meet the Client's Specific Needs and Requirements
Incorporating
Corporate Strategies and Best Practice to suit the
Client's Unique
Circumstances
Progress
Review to set future training and development priorities
Value
for Money
In response to your request we will:
Consult with you on the content, format, approach, use of consultant and
costs involved.
Plan, design and agree the programme
Produce reference materials for future use
Take care of the course administration
Deliver the agreed programme
Ensure that high quality standards are maintained throughout the process
Provide follow up and after care
Examples of some of the sessions we regularly provide
are listed below. We are continuously updating
our list of In-house sessions that
we are able to offer.
However unique you think your request may be, we will
be pleased to provide you with a
proposed outline and fee quotation.
HOUSING LAW
| Introduction To Housing Law and Tenancy Management |
| Housing Law and Best Practice Update |
| Housing Officer in Court on Rent Arrears OR Anti-Social Behaviour Possession Cases |
| Tolerated Trespassers (Half day) |
| Tenancy Management: From Allocation To Abandonment |
| DIY Possession Cases |
| Demoted and Starter Tenancies |
| Dealing With Tenant Bankruptcy (Half Day) |
| Joint Tenancies |
| Legal Remedies For Dealing With Anti-Social Behaviour |
| Investigating ASB and Collecting Evidence For Action |
| Mortgage Repossession |
| Changes of Tenant: Succession, Assignment, Exchange and Regrant |
| Housing, Domestic Violence and Relationship Breakdown |
| Understanding Leases |
| Managing Leaseholds |
| Advanced Leasehold Management |
| The Right to Buy / The Right To Acquire |
| Getting Service Charges Right For Rented Stock / Leasehold Stock |
| Commonhold & Leasehold Reform Act 2002 |
| Rent Setting and Service Charges |
| Leaseholders and Debt: The Options For Recovery |
| Homebuy: The Principles and Procedures |
| Managing Low Cost Home Ownership |
| Marketing Low Cost Home Ownership |
| Developing Low Cost Home Ownership & Mixed Tenure |
| Delivering The Caretaking Service |
| Estate Management |
| Minor Repairs & Maintenance for caretakers |
| Health & Safety Law for Caretakers / Estate Staff |
| Caretaking Skills: Cleaning, Dealing With Drug Misuse and ASB |
| Introduction To Housing Association Finance |
| Budgeting Skills For Non-Financial Officers |
| Welfare / Housing Benefit Update and Review |
| Sustaining Tenancies: Financial Inclusion, Benefits and Debt |
| Introduction To Housing Benefit |
| Making Housing Benefit Work For You |
| Calculating & Maximising Housing Benefit |
| Welfare Benefits For Older People |
| Welfare Benefits For Young People |
| Challenging Housing Benefit Decisions |
| Disability Benefits |
| Lettings and Benefits |
| Meeting The Protocol For Possession Claims: Benefits, HB Liaison and Debt |
| Tax Credits |
| Housing Benefit Essentials For Contact Centre Staff |
| Disability Benefits and The New Employment and Support Allowance |
| Maximising Income To Reduce Rent Arrears |
| Good Practice in Rent Arrears Management |
| Recovering Former Tenants Rent Arrears |
| Effective Rent Arrears Interviews |
| Working With Tenants In Multiple Debt |
| Dealing With Rent Arrears Over The Telephone |
| Tenancy Sustainment and Financial Inclusion |
| Personal Safety For Lone Workers |
| The Mental Capacity Act 2005 |
| Housing and Working With Drug Users |
| Working With Clients With Complex Needs |
| Understanding Mental Health & Housing |
| Introduction To Supported Housing |
| Supported Housing and The Law: An Introduction |
| Housing Young People |
| Needlestick Awareness |
| Defusing Hostile Customers |
| The National Outcome Framework |
| Housing Economic Migrants: The Issues For Housing and Support Providers |
| Tenancy Sustainment |
| Learning Disability Awareness |
| Vulnerability |
| Professional Boundaries |
| The Role Of The Key Worker |
| Understanding Abuse and Self Harm |
| Re-settlement: Preparing For Independent Living |
| Involving Residents in Supported Housing |
| Needs , Risk Assessment and Support Planning |
| Service Scheme Reviews |
| Successful Meetings With Tenant Groups |
| Sustaining Tenant and Resident Involvement |
| Tenant Participation Compacts |
| Working With Minority Groups |
| Tenant Participation For Housing Officers |
| Mystery Shopping and Tenant Inspection |
| Customer Profiling and Insight: Do We Know Our Customers As Well As Our Supermarket Knows Us? |
| From Involvement to Empowerment: Making The Step Change in Engaging With Residents |
| Involving Tenants in The Repairs and Maintenance Service |
| Getting Successful Results From Tenant Participation |
| Practical Framework For Dealing With Neighbour Disputes and ASB |
| Investigating ASB and Collecting Evidence For Action |
| The Respect Standard and Remedies For Dealing WIth ASB |
| Mediation Skills: A Different Approach To Neighbour Disputes |
| Neighbourhood Management |
| Caretaking Services: Good Practice and Essential Skills |
| DIY For Caretakers |
| Allocations & Homelessness |
| Marketing Low Demand / Empty Homes |
| Void Property Management |
| Choice Based Lettings |
| Dealing With Drug & Alcohol Abuse in Sheltered Housing Schemes |
| Supervisory Skills For Wardens |
| Understanding Mental Health Problems and the Elderly |
| Dealing With Bereavement |
| Working With Difficult and Demanding Residents |
| Communicating Effectively With The Elderly |
| Understanding Health Problems in Later Life |
| Minor Repairs and Maintenance For Scheme Managers and Wardens |
| Service Scheme Reviews in Sheltered Housing |
| Coping With Stress For Wardens |
| Equality & Diversity For Wardens |
| All About Maintenance - An Introduction To The Repairs & Maintenance Service |
| Involving Tenants in The Repairs and Maintenance Service |
| CDM Regulations Update |
| Housing Health & Safety Rating System |
| Housing, Health & Safety, Gas & Electrical Safety Legislation |
| Which Form of Contract? - Selecting The Right Standard Form of Construction Contract |
| Condensation, Damp and The Courts |
| Project Management |
| Ladder Safety |
| Health & Safety Law |
| The Decent Homes Standard |
| Effective Repairs Reporting & Ordering |
| Selection, Monitoring & Managing Maintenance Contractors |
| The Law and Best Practice on Disrepair |
| Common Building Defects For Non-Technical or Technical Officers |
| Basic Housing Construction |
| Property Inspection For Non-Technical or Technical Officers |
| Project Management |
| Introduction To Development |
| The Development Process: An Intermediate Approach |
| Funding Your Development Projects |
| Sustainable Development Strategies |
| Developing Low Cost Home Ownership & Mixed Tenure |
| Housing Health & Safety Rating System |
| Effective Asset Management |
| Introduction To Sustainable Energy |
| Section 106 Agreements: Securing Benefits Through The Planning System |
| Sustaining Your Construction Clients' Charter Status |
| Introduction To Social Housing |
| Introduction To Finance |
| Introduction To Development and Regeneration |
| Introduction To Repairs and Maintenance |
| Introduction To Housing Management |
| Introduction To Supported Housing |
| Equality & Diversity |
| Equality Impact Assessments |
| Appraisal Techniques and Interview Skills |
| Customer Care: Developing A Customer Focused Service |
| Assertive Communication Skills |
| Managing Grievance & Disciplinary Issues |
| Managing Sickness Absence |
| Managing Difficult Staff Behaviour |
| Developing Your Supervisory Skills |
| Presentation Skills: Delivering Your Message With Impact and Confidence |
| Work Capability |
| Coaching & Mentoring For Improved Performance |
| Work and Life - A Balancing Act |
| Dealing With Conflict, Confrontation Aggressive People and Situations |
| Equal Opportunities |
| Complaints: A Positive Means To Service Improvement |
| Effective Written Business Communications |
| Effective Report Writing |
| The Data Protection Act |
| Stress Management |
| Organising Effective Meetings and Minute Taking |
| Recruitment and Selecting Staff |
| Managing Small Teams / Dispersed Staff |
| Personal Organisation and Time Management |
| Working Effectively as a Team |
MANAGEMENT DEVELOPMENT PROGRAMMES
| Through our experienced Associate Consultants we can
develop and deliver Management Development Programmes to all levels of
staff.
These sessions will be designed in consultation with you to meet your specific requirements. We are also able to arrange "away day" events incorporating physical and mental challenges to teams of staff to help promote team building, personal / management development, problem solving and communication skills. |
We will be pleased to provide references from our previous
clients on the work they have commissioned
from us in the past on an In-House basis.
Here are some typical examples of the feedback that we
regularly receive.
Welfare Benefits: The Latest Update & Review
"....One of the best courses on Welfare Benefits I have
attended. This should be a core unit for all housing staff...."
Guinness Northern Counties H.A. - Manchester
Housing Law For Housing Officers
"....I wasn't sure what to expect but found the seminar
very useful and extremely well presented in language that I could understand
! It provided up-to-date legal information and highlighted
alternative actions, all within the context of Anchor's own framework
and circumstances...."
Anchor Trust - Oxford
Getting Service Charges Right For Rented Housing Stock
"... Very useful, feel more knowlegeable about the Service
Charges area, especially with regards to the new legislation. The course
was presented in a clear and easily understandable way at a pace that was
easy to follow and allowed for questions to be asked
Home Group - Newcastle
The Housing Health and Safety Rating System: Putting Principles into
Practice
"...Very comprehensive, I achieved the understanding
that I needed.... An in-depth session"
Selwood Housing - Trowbridge
Recovering Former Tenants Rent Arrears
"...An excellent course which presented lots of ways
of tracking down and legally recovering debt.
I now have more confidence to tackle arrears. The handouts
were also excellent..."
London & Quadrant Housing Trust
For more details on our IN-HOUSE TRAINING
SERVICE
or any other of our services,
Please contact Lee Wright on 01423 796141
Email: lee@housingtraining.demon.co.uk
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